Shipping policy

Thank you for choosing Rose Maternity Co. for your postpartum recovery needs. Here are the important details regarding our shipping policy:

  1. Order Processing:
    • We take pride in our prompt order processing. While most packages are shipped out the same day or the next day, we cannot guarantee this without expedited freight.
  1. Processing Time:
    • Orders are processed Monday through Friday during regular business hours. Rose Maternity Co. does not process or ship orders on weekends or holidays.
  1. Order Placement Cut-Off Time:
    • Orders placed after 1 PM PST / 4 PM EST will be processed and shipped out on the next business day.
  1. Weekend and Holiday Orders:
    • Orders placed after 1 PM PST / 4 PM EST on Friday, or on weekends and holidays, will be processed and shipped out on the next business day (typically Monday).
  1. Shipping Time:
    • Please allow 5-7 business days for your item to be shipped. This timeframe may vary based on product availability, order volume, and shipping destination.
  1. Shipping Methods:
    • We offer standard shipping for all orders. Expedited shipping options may be available at an additional cost.
  1. Shipping Costs:
    • Shipping costs are calculated based on the weight of your order and the shipping destination. The total shipping cost will be displayed during the checkout process.
  1. Order Tracking:
    • Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use this tracking number to monitor the progress of your shipment.
  1. Shipping Destinations:
    • We currently ship to the United States only. If your location is not listed, please contact us for further assistance.
  1. Customs and Import Duties:
    • For international orders, customers are responsible for any customs fees, taxes, or import duties. Check with your local customs office for information on these potential charges.
  1. Delays and Issues:
    • While we strive for timely delivery, we are not responsible for delays caused by factors beyond our control, such as weather conditions, carrier issues, or customs processing.
  1. Address Accuracy:
    • Please ensure your shipping address is accurate and complete. We are not responsible for items shipped to incorrect addresses provided by the customer.
  1. Missing or Lost Shipments:
    • If your shipment is missing or lost, please contact our customer support team at support@rosematernityco.com, and we will assist you in resolving the issue.
  1. Contact Information:
    • If you have any questions or concerns about our shipping policy, please contact us at support@rosematernityco.com.

By placing an order with Rose Maternity Co., you acknowledge and agree to our shipping policy. Please review this policy periodically for any updates.